Healthcare at your fingertips

You can sign up and book a GP appointment within minutes through your Simplyhealth Plan. The service is accessible using both the SimplyPlan App and your online Simplyhealth account.

Alternatively, you can call to book an appointment via telephone and the number can be accessed above or via your Simplyhealth portal, through myWellbeing.

Telephone consultations are available 24 hours a day, 7 days a week. 

Video consultations are available between 8am and 10pm, 7 days a week.

Anything you would ask your own GP, for example, stomach issues, ears, nose and throat complaints, dermatological conditions, aches and pains and explanations or second opinions on diagnosis or treatment.

Following a consultation, if the GP feels it is clinically indicated and within remote prescribing guidelines, they may issue a prescription. 

Prescriptions can only be issued in the name of the person who the appointment has been booked for. This is important for accurate medical record keeping.

For safety reasons, the GP may need to inform your NHS GP of the medication that has been prescribed.

Occasionally the GP may not be able to determine via a remote consultation if a prescription is appropriate and may advise that a face-to-face examination is required with your own GP.

Due to changes in guidelines for remote prescribing, healthcare professionals will no longer routinely prescribe antibiotics for adults presenting with acute respiratory infections and will instead recommend a face-to-face examination with your own GP. 

Yes, as this is a private prescription service and not covered by the NHS. The medication can either be collected from a nominated pharmacy or delivered to a nominated address.

Nominated pharmacy:

The pharmacy will charge for the medication cost.

Delivery to nominated address:

There is a charge for postage and packaging and the online pharmacy will contact you directly to take payment.

Please note: the cost of medication will vary in different parts of the country and therefore the GP cannot give you an estimate of how much your prescription medication will cost you.

Most patients receive the advice, reassurance and, where appropriate, diagnosis they need from our doctors, however, if your symptoms require a physical examination or a repeat prescription, you may be referred to your own GP. The service is not a replacement for your own GP.

Yes. Where possible, we will always try to accommodate a patient’s preference to speak to a male or female doctor.

Phio is the name of EQL’s digitally led physiotherapy solution for those concerned with musculoskeletal healthcare.

Phio Access is a digital support tool, where you are asked a series of questions about your injury or symptoms and are then signposted to the suggested care pathway for your needs.

Phio Engage is an App, and if this is your recommended clinical outcome following Phio Access, you will be able to use the Phio Engage App where you can get a personalised exercise programme, tailored to your needs. It helps you to manage your own care, while providing close communication with a clinician. Tracking your progress and making you an informed and engaged participant on your path to recovery.

You can find more information about Phio, here.

We’ve partnered with EQL, a digital healthcare company that has created Phio, you can assess Phio for muscle and joint problems.

The link to Phio Access can be found via the SimplyPlan App or through your Simplyhealth online portal. This service is available for Simplyhealth customers aged 18+.

You’ll need to register for a simple-to-use app, and a typical Phio assessment takes around 20 minutes.

The assessment is dependent on your specific condition and how many body parts you select. Your assessment is then used to guide you to your next personalised care steps.

Phio is a web-based App and is available on most smartphones, tablets and laptops with access to the internet.

Phio Engage is available on the Google Play Store and the Apple App store and following your assessment, you will be emailed a link to download Phio Engage, if this was the assessment outcome.

Once you’ve downloaded the app, enter the email address where you received your invitation. We will send you a verification code to the same email address.

Simply enter your code and start your recovery.