Can we help improve your experience?

We’re sorry to hear you’re unhappy with Simplyhealth.

Our Customer Relations team are here to discuss and investigate your concerns and, if we’ve done something wrong, we’ll do everything we can to put it right.

In order to make sure we can provide you with the right information, please take a look at the options below and use the relevant contact details:

• If you have a Health Plan, or if you’re unsure which type of plan you have, please call 0370 908 3481 Monday to Friday: 8am to 6pm or email customerrelations@simplyhealth.co.uk
  
  

• If you have a corporate dental plan, please call us on 01962 828007 Monday to Friday: 9am to 5pm or email corporatedental@simplyhealth.co.uk
  
  

• If you have a Denplan policy, please call 0800 401402 Monday to Friday: 9am to 5pm or email DenplanCustomer.Relations@simplyhealth.co.uk

Simplyhealth Customer Relations
Hambleden House
Waterloo Court
Andover
Hampshire
SP10 1LQ

We’ll try to resolve your concerns as quickly as we can but, if we can’t resolve them straight away, we’ll write to you to explain the next steps and keep you updated on our progress.

If you're still unhappy with our findings and outcome, you may have the right to escalate your concerns to the Financial Ombudsman Service. We’ll let you know if this applies to you in our final response letter.