Mental health and wellbeing support, plus GP and nurse services
Powered by Spectrum.Life
24/7 access to mental health and wellbeing, and online GP and nurse support, providing timely medical guidance, emotional support and practical guidance whenever it matters most.
This service is not for emergencies or urgent situations. If you, or a person you’re assisting, need immediate help, contact 999, NHS 111, or your local emergency services.
‘In-the-moment’ confidential support
Simplyhealth Health Plan and Simply Essentials members can access a personalised mental health support service delivered using a Stepped Care Model. This approach helps ensure you are guided to appropriate support based on your needs, starting with early, light-touch interventions and progressing to more structured support where clinically appropriate.
The service focuses on timely access to support, helping you address concerns early and explore suitable next steps.
Immediate emotional support and practical guidance are available through qualified clinicians at first point of contact, providing early intervention via single, in-the-moment support sessions.
Service features include:
Support for a wide range of concerns
Such as relationships, anxiety, low mood, bereavement, stress, workplace dynamics, and more.
Unlimited 24/7 support
Access to unlimited in-the-moment support, 24 hours a day, 7days a week.
Choose how you connect
Integrated contact options including phone, WhatsApp, and SMS.
With a Stepped Care Model, you don’t have to know what kind of help you need. You can access support 24/7 and speak to a qualified counsellor, who will help you find the most clinically appropriate support for you - whether that’s self-help tools, counselling, or specialist and urgent care if needed. Support can increase or decrease over time, and you’re always welcome to contact this service again whenever you need it.
Structured counselling
Where short-term therapy is deemed clinically appropriate by a counsellor, they will guide individuals through a brief assessment and support onward access to counselling sessions.
Counselling available face-to-face, by telephone, or online
Sessions available 7 days a week
Your first session will usually take place within five days, from being deemed clinically appropriate, at a time that works for you
This service is delivered by Spectrum.Life, a third-party service provider.
Online GP and nurse services
Simplyhealth health plan members can speak to a GP or an Advanced Nurse Practitioner through convenient phone or video appointments, with family members covered on your plan also able to use the service. You can access medical advice, private prescriptions and referrals where clinically appropriate.
The service focuses on fast, flexible access to clinical support, helping individuals address health concerns early. You can select from a GP or an Advanced Nurse Practitioner, depending on your needs.
Service features include:
24/7 appointments that suit you*
You can speak to a GP 24 hours a day, 7 days a week. And you can pick an appointment time to fit your schedule.
Referrals
If you need to see a specialist, the GP or nurse can provide you with an open referral letter, helping you get the care you need.
Prescriptions
If the GP feels it’s clinically appropriate, they can issue you with a private prescription**. You can collect this from your local pharmacy or you can have it delivered to your door.
* This service cannot be used if you're in the United States or Canada
**Medication and delivery charges apply. Geographical restrictions apply.
What can an online doctor treat?
Doctors can support with many of the same things as your local GP. Some of the most common things are:
Colds, flu and other minor infectious symptoms
Skin issues, including rashes, moles, and other skin lumps
Women's health, including contraception
Ear, nose and throat problems, including hayfever
Men's health, including prostate problems
Back and neck problems, including sciatica
Stomach and bowel problems, including indigestion
About these services
The counselling service is delivered by Spectrum.Life, a mental health service provider offering confidential, clinically governed support.
Spectrum.Life combines digital tools with access to qualified counsellors and coaches to support you with everyday challenges and more complex wellbeing needs.
Services are person-centred, evidence-based, and designed to be practical, accessible, and easy to use.
The GP and nurse service is a digital health service offering online appointments and consultations with a registered GP or Nurse, using a smartphone or tablet.
Appointments can be held over video or telephone and can often be provided on the same day they're requested. The video service differs from phone appointments as it offers a face-to-face experience, and patients can show visible symptoms on the video call.
Access Spectrum.Life today
Simplyhealth plan members get access to Spectrum.Life services via the Simplyhealth app or the Simplyhealth online portal.
These services are provided by Spectrum.Life, a third-party provider.